Published on : Friday, September 26, 2014
Ryanair, released its August customer statistics which confirm that Ryanair remains Europe’s No 1 customer service airline with:
90% of over 54,000 flights arriving on-time (down slightly due to Italian ATC strikes)
Less than 1 complaint per 1,000 passengers
Less than 1 bag complaint per 1,000 passengers
Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 9.4m customers in August with over 90% of our 54,000 flights arriving on-time (down slightly due to Italian ATC strikes) as we continued to improve our customer experience. All Ryanair customers may now bring a small 2nd bag on board, make faster bookings and register their details on our easier to use website and brand new app, enjoy “quiet flights” and allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every market we operate.”
August 2013 2014
On-time flights 94% 90%
Complaints per 1,000 pax 0.55 0.54
Bag complaints per 1,000 pax 0.44 0.53
Complaints answered within 7 days 99% 99%
Tags: Ryanair
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