Published on : Wednesday, July 23, 2014
Amadeus, the leading provider of advanced technology solutions for the global travel industry, continues the deployment of Amadeus Selling Platform Connect, the industry’s first fully online professional booking platform, which is the new generation of the Amadeus Selling Platform.
As travellers’ needs evolve, so do the requirements of travel agencies: more and more agents are working with their customers on the road or from home. Amadeus has used its technological expertise to design a solution that adapts to these changing requirements, enabling agencies to anticipate traveller needs while greatly reducing their support and running costs.
Amadeus Selling Platform Connect enables travel agencies to access their customers’ bookings from anywhere in the world, from any device with an internet connection. The platform is accessed through a user ID and password, without the necessity to install any software. Unique in the industry this feature greatly broadens travel agencies’ business opportunities. The online nature of the platform also means that updates or new tools are shared instantaneously with the rest of the network.
Amadeus Selling Platform Connect has been adapted with customers’ needs in mind. The platform has strong customisation and regionalisation capabilities, enabling travel agencies to request local content integration or to have the solution packages designed to fit their way of working. It also provides a variety of innovative tools to travel agencies, including the Cryptic Magic tool, which automatically translates cryptic commands into graphical actions, as well as a number of productivity enhancements. The new navigation model provides seamless interaction between the graphical interface and the command page, thanks to advanced user research design techniques.
The new solution is gradually being rolled out across the Amadeus markets, with more than 20 markets deployed today in Africa, Eastern Europe, Latin America and North America, and more regions coming soon. Amadeus offers full support to help customers migrate from existing solutions as well as new customers who join the platform.
Usha Lama, Owner of Third Eye Travel, San Francisco Bay, USA, said: “Ever since we started using Amadeus Selling Platform Connect, we have been very happy with the system and have found it very user friendly. Being a web based application it enables our agents to access information from anywhere and get in touch with our clients any time.”
Joseph Wamah, General Manager at Jos Travel in Liberia said: “For Jos Travel, there is really a “before” and “after” Amadeus Selling Platform Connect. Our computers need to be formatted frequently, thus new certificate IDs have to be created again and settled, with all the problems linked to the connection… With this new application, we can now work quietly without any interruptions by simply using our user ID and password. We are also privileged to use our sign-in details on any computer or device.”
Gary Oakley, VP of Travel Services at House of Travel in Miami, USA, said: “The day is coming when business will no longer be tied to the confines of an office (…). We need to be out among our clients; we can’t sit in one place any longer (…). Amadeus helps us achieve that with products like Amadeus Selling Platform Connect, which gives travel professionals more flexibility to be out meeting clients, learning new things, and booking travel. The future requires that we, travel professionals, continue to learn, grow, and expose ourselves to new solutions. It’s a wired world, and for me, this is how we roll!”
Rudy Daniello, Director, Distribution Product Management at Amadeus, commented: “We are helping to shape the future of travel by giving our customers a solution which is completely in tune with their work-flows and can be customised to suit their exact business needs. The online flexibility also opens a whole range of new opportunities to agents in terms of mobility, synchronisation across the network, and reduced technical costs. We are excited to see the result as this new solution is migrated across the network”.