Published on : Tuesday, December 17, 2013
Anite, a global leader in wireless network testing technology, announced that a leading telecommunications company in the Philippines has selected Anite’s Nemo CEM Solution for monitoring the wireless network performance and services to gauge the Quality of Experience (QoE) of their subscribers.
With Nemo CEM Solution operators can easily and discreetly collect QoE data directly from their customers’ smartphones and gain a better understanding of their customers’ problems and expectations. Nemo CEM Solution is installed and controlled Over-the-Air on commercial phones enabling a high number of agents collecting large amounts of data. It supports all major smartphone operating systems, including Android and iOS.
Operators can identify clearly when and where problems occur and save time by identifying which issues are caused by the device and which by the network. With the solution embedded on subscribers’ devices, operators can engage their customers in the quality management processes and more confidently guarantee a high quality of service.
Heikki Koivuaho, Senior Vice President – Global Sales and Marketing of Anite Finland, says: “In today’s competitive market, providing the best customer experience is a key challenge and the need amongst our customers for a truly end-user focused approach is increasing. We are pleased that Nemo CEM Solution has been selected by a leading operator in the Philippines for monitoring the customer experience.”