Assisted Travel at Christmas and lift renewal at Redhill

Published on : Sunday, December 22, 2013

Southern-Rail-300x136Christmas and New Year Train Services 2013 – Information about revised services and assisted travel

A revised Southern service will operate during the Christmas and New Year period, and Gatwick Express services (from Victoria to Gatwick and vice versa) will not run between Wednesday 25 December and Wednesday 1 January inclusive. There are also a number of other stations and routes affected.

During this time Network Rail will undertake vital improvement works on the Brighton main line replacing a major rail junction near Purley, upgrading signalling at Victoria and working on a new platform at Gatwick Airport station. Specific journey details are available at nationalrail.co.uk or by calling National Rail Enquiries on 08457 48 49 50. More detailed information about services can be viewed on our website www.southernrailway.com/christmas

Passengers are advised to allow more time than normal for their journey as trains will be diverted and rail replacement buses will be used as an alternative on some routes. Journeys are likely to be more complex to many destinations. If you usually book or need assistance and are planning to travel during this time we would strongly advise booking assistance as far in advance as possible to ensure that we can make the appropriate arrangements for your journey in advance and ensure you are travelling on the best possible route for the circumstances. Our team can assist you plan your journey by calling 0800 138 1016, they can also make a booking for assistance for you.

Please accept our apologies for the disruption this work may cause to your journey as these network improvements are made.

Lift renewal at Redhill station
We will be renewing both lifts at Redhill early next year alongside the installation of a new lift from the booking hall. The existing lifts are coming to the end of their useful life and are in need of a complete overhaul.

The lifts will be out of use between 6th January and 18th March 2014.

This means there will be no step-free access to Reading and London-bound services if you are starting your journey at Redhill. Interchange is possible between these services as they depart from the same platform. There is no step free access for interchange between Reading/northbound Southern or First Capital Connect services and southbound/Tonbridge bound Southern or First Capital Connect services. However, there will be step-free access to Tonbridge and to/from southbound services via the rear entrance to the station.

If you are travelling to or from Reading or towards London during the renewals period and require assistance with luggage and empty buggies on stairs, assistance will be available for you at the station, please ask the nearest member of staff.

However, if you have a mobility impairment and cannot manage stairs, please call assisted travel on 0800 138 1016 the day before you travel to discuss your journey and where necessary alternative arrangements will be made for you.

We apologise for any inconvenience this essential work may cause.

Source:- Southern Rail

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