Published on : Wednesday, October 8, 2014
Judges were impressed with the train operator’s wide range of successes, including the biggest launch of free wifi in the UK, its smooth handling of major events, and its introduction of pioneering smart card ticketing.
The company carried more than 87 million customers in 2013/14 – the tenth consecutive annual rise. The latest independent National Rail Passenger Survey put its overall customer satisfaction at 90%, equalling its record level – and eight percentage points above the UK average for train operators.
On the same evening, First ScotRail and partners – including Transport Scotland – were named as Overall Winner at the ACoRP Community Rail Awards, for their combined work to deliver a joined-up Community Rail Strategy.
FirstGroup’s chief executive, Tim O’Toole, said: “I’d particularly like to congratulate Steve Montgomery and his team at First ScotRail on receiving the Rail Operator of the Year award.
“We are proud to operate Scotland’s railway and the important role we played connecting people and communities throughout Scotland during this summer’s celebrations.
“The judges were not only impressed by that, but also by First ScotRail’s introduction of the biggest programme of free wifi in the UK and their smart ticketing developments.”
Steve Montgomery, managing director of First ScotRail, said: “Winning both awards is a great honour for everyone involved with the company, and is testament to the hard work and efforts of our 4,900 staff.”
The 14th annual National Transport Awards were held at the Westminster Park Plaza in London, while the Community Rail Awards took place in Scarborough.
Earlier this year, First ScotRail was awarded three titles at the Rail Business Awards, including the top prize – Rail Business of the Year. It also won the Train Operator and Sustainability Excellence categories.