Published on : Monday, August 4, 2014
Air France has confirmed that the ground crew strike which was planned for Saturday 2 August will go ahead at Paris-Charles de Gaulle and Paris-Orly, as well as in certain regional airports (Nice, Marseille, Bordeaux, Lyon, Montpellier, Nantes, Strasbourg and Toulouse).
Air France plans to operate all of its long-haul flights and the vast majority of its short- and medium-haul flights.
Air France regrets this situation and any disruption customers may experience during this busy holiday weekend.
Air France is doing all it can to keep its customers informed and to minimise any disruption the strike may have on flights.
Several hundred Air France employees had volunteered to provide additional support on Saturday 2 August to greet, inform and direct customers in those airports that are affected by this strike.
Air France advises customers to log in to the Air France website. There they can print their boarding card or receive it directly via email or SMS to their smartphone.
As well as their boarding cards, customers booked to travel within mainland France and to over 50 long-haul destinations (Africa, Asia, the Middle East and the Caribbean) are also invited to print their hold luggage tags at home on an A4 sheet of paper.
Before going to the airport, it is advisable to check flight information available in real-time at their official in the “Flight schedules” section or through the Air France app available on iPhone, Android Windows Phone and BlackBerry.
In case of a cancellation or delay, Air France offers the AF Connect service to directly inform customers on their mobile phone, smartphone or by email using their personal contact details provided to the airline. The free AF Connect service is available in 13 languages for all passengers worldwide.
In order to be personally notified, Air France invites customers to update their personal contact details (mobile phone and /or email address) in their reservation file on the airline’s website. Air France will then be able to warn customers personally by SMS or email in case of disruption to their flight.
Air France offers its customers the possibility to postpone their trip at no extra cost.
Tags: Air France, bordeaux, lyon, marseille, Montpellier, Nantes, nice, strasbourg, toulouse
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