Published on : Saturday, July 26, 2014
Costa Do Sauipe Resorts, with five top-rated beachside hotels and five pousadas fringing the Atlantic coast, will leverage ReviewPro’s market-leading solution to fine-tune guest experience and increase revenue across its entire portfolio. The hotels all boast top positions on TripAdvisor.
The brand will benefit from ReviewPro’s award-winning guest satisfaction solution, which provides critical insight into operational and service strengths and weaknesses by aggregating millions of mentions from over 110 of the most relevant online travel agencies, review websites and social media platforms. The company helps both small and large hotel organizations to improve online reputation and profit from the social web.
RJ Friedlander, CEO and co-founder of ReviewPro, says, “We are thrilled that Costa Do Sauipe Hotels have selected ReviewPro to leverage the social web. The burgeoning tourism industry in Brazil is a rewarding market for successful hotels, and we look forward to supporting Costa Do Sauipe’s guest satisfaction objectives as a means to increase occupancy and ADR.”
“Listening to guests is an important part of our business strategy because we improve our services on a daily basis, providing our guests with great experiences,” says Rafael Abdalla, Marketing Manager at Sauipe. “ReviewPro’s easy-to-use social media analytics and sentiment analysis help us understand what our guests are saying online and to gain deeper insight into our strengths and weaknesses.”