Published on : Monday, December 26, 2016
Victorians have been urged to do their research before heading off on a last minute summer holiday.
Consumer Affairs Victoria was contacted 2,110 times about holiday accommodation and travel services in 2015-16.
The majority of reports concerned accommodation (821), followed by airline services (640) and travel agency services (401).
The most common issues reported by travellers were refund and return rights (388) or unsatisfactory or defective services (270).
Victoria government has asked travellers to make sure the business they’re booking with is legitimate and has a physical business address. This can be done by checking a map online. Scammers are known to post fake listings to con you out of your deposit.
Travellers also need to check accommodation cancellation and refund policies to find out what happens if they change plans or are disrupted by factors out of control, such as flight delays or natural disasters.
Read reviews and comments on travel websites and blogs to give you an idea of what you’re in for. This can help you avoid the disappointment of accommodation or services not living up to your expectations.
If possible, pay by credit card. If you do not get what you paid for, you may be able to seek a chargeback from your bank.
Take out travel insurance at the same time you book, so you’re covered for cancellations.