Published on : Wednesday, December 11, 2013
Two Orlando hotels are seeing guest satisfaction and loyalty soar after dramatically enhancing cellular signal coverage. Recently the Hilton Garden Inn Lake Buena Vista/Orlando and the Homewood Suites by Hilton Lake Buena Vista/Orlando installed RoamBoost, the exclusive Distributed Antenna System (DAS) solution offered by RoamingAround. RoamBoost enhances the local geography’s coverage inside the building for all carriers, ensuring that all mobile calls, data transactions and communications are conducted quickly and securely. The properties are located at 11400 Marbella Palm Court, and both are owned and managed by Kalson’s Hospitality Inc.
“Today our guests are elated now that they don’t have to step outside of the hotel to make phone calls,” said Hilton Garden Inn Lake Buena Vista/Orlando General Manager Tony Keathley. “With RoamBoost’s antennas installed on all the floors, including the meeting space, our guests are able to make calls from anywhere on premises. The installation process was impressive. It was seamless and didn’t require any drywall repairs or roof penetration. We couldn’t be more pleased with RoamingAround and the RoamBoost service.”
Renee Rowe, general manager of the Homewood Suites by Hilton Lake Buena Vista/Orlando, said both properties tried using a cell booster from another company previously, but it did not work as expected.
“Our guests have a very low threshold for poor cell coverage and dropped calls,” Rowe said. “Because there are so many lodging options available today, hotels that don’t provide adequate cell service will lose business to their competitors that do. Today’s travelers expect to be able to make and receive phone calls instantly. If your customers are inconvenienced to the point where they have to walk outdoors to make a call, chances are likely that they won’t come back.
“Thankfully, our cell service concerns are a thing of the past due to RoamBoost,” she said. “The RoamBoost team did a fine installation job, and the timing was perfect. We just hosted a regional owner’s conference with 60 owners and 15 high level executives from Hilton Hotels present. We didn’t receive one single cell service complaint.”
A recent OSP World article titled “WEB EXTRA: Bad Cell Phone Reception Drives Away 54% of Adults From Returning to Hotels” reports that travelers aged 35 to 54 would look elsewhere or never return to, or select, a hotel — for either business or leisure purposes — if they knew it had poor cell phone reception.
“RoamBoost is designed to ensure that hotels don’t lose business due to dropped calls or spotty service,” said Michael Garvin, RoamingAround president. “For a fraction of the price of larger, more invasive amplification systems, RoamBoost can tailor a solution based on a specific property’s needs and requirements. No matter where our antennas are placed — albeit in the lobby, guestrooms, or meeting rooms — mobile calls are crystal clear all the time.
“We are delighted that both the Hilton Garden Inn Lake Buena Vista/Orlando and the Homewood Suites by Hilton Lake Buena Vista/Orlando are now presenting environments that are keeping today’s mobile guests happy and coming back,” Garvin said. “RoamingAround is available immediately to help hotels address their most complex mobile communication and transaction challenges.”
Tags: Hotel News