Published on : Wednesday, March 26, 2014
Airline baggage delivery hit an all-time high in 2013, with the mishandling rate dropping more than 21% from 2012, according to air transport IT specialist, SITA. The 10th annual SITA Baggage Report today reported that the rate of mishandled bags* in 2013 was 6.96 bags per thousand passengers. This is just half the rate reported 10 years ago, despite a 65.6% increase in passenger numbers over the same time period.
From 2012 to 2013, the rate of mishandled bags dropped 21.2%, and the total annual cost of mishandled bags to the industry fell 19.9%. Today, the annual cost of mishandled bags is 50% less than in 2007, when the number of mishandled bags peaked at 18.88 bags per thousand passengers. The industry has achieved this improvement even as passenger numbers rose more than 5% in 2013 to top three billion passengers globally.
Francesco Violante, CEO, SITA, said: “The industry has joined together to tackle the problem of mishandled bags, and we have seen great results. There is still more work to do, but 2013 was the best year ever, showing the benefits of this collaboration.
“As the community provider to the air transport industry, SITA continues to invest in innovative technologies to drive the mishandling rate still lower. This includes self-service solutions for passengers such as self-service bag-drops and our BagJourney application programming interface, which provides end-to-end baggage tracking for integration into airline and airport systems, such as smartphone and tablet apps.”
Tags: Airline baggage mishandling is lowest ever recorded, Airline News
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