Published on : Saturday, March 1, 2014
Arriva: group’s Cross Country train business has been recognised at a two prestigious rail awards ceremonies for its use of technological advances to benefit rail users and the environment.
Cross Country’s work to help customers plan and book their rail journeys for the cheapest price was awarded the prize for ‘Mobile Technology’ at the first ever UK Rail Industry Awards and, just seven days later, the ’Technology Innovation’ prize at the prestigious Rail Business Awards.
The company’s new ‘The Lamp Block’ train crew accommodation at Birmingham New Street was also awarded the prize for ‘Environmental & Sustainability’ at the UK Rail Industry Awards.
Over the last five years Cross Country, which is part of the group’s Arriva UK Trains division, has been leading Britain’s rail industry in developing new technology to make rail travel easier and cheaper for customers.
Cross Country now offers customers a smartphone app that provides full journey information and ticket retailing services; industry-leading systems to purchase Advance tickets and reserve seats on a Cross Country train up to ten minutes before its departure from any station during its journey; m-tickets that can be sent straight to a mobile phone and e-tickets that customers can print off at home or work to avoid queuing at stations.
The Lamp Block train crew accommodation and offices at Birmingham New Street were developed in partnership with Network Rail as part of the station redevelopment, and offer a truly eco- friendly workplace in the city centre. The state-of-the-art accommodation features solar panels and thermal tubes to reduce energy use; a building management system to monitor and optimise power use to demand; attenuation tanks to preserve rainwater; and a roof covered with low-maintenance plants and grass to improve drainage.
Cross Country’s managing director, Andy Cooper, said: “These wins are further recognition of the good work of so many people at Cross Country.
“The Lamp Block set new standards and shows how railway accommodation can be both functional and environmentally friendly, and our harnessing of technology has made real improvements for customers to help them plan and book their journeys with us.”
Tags: Arriva Rail