Delta People Look After Customers Amid Schedule Disruption

Published on : Wednesday, August 10, 2016

dell1-300x86Delta teams have been working around the clock to take care of customers impacted by a loss of power Monday morning that affected operations systemwide.


The airline canceled around 1,000 flights Monday and more than 700 flights on Tuesday as Delta people worked to normalize the operation and get crews, aircraft and other operational elements back into place.


Leaders and employees are focused on promptly moving departures at the airline’s Atlanta hub, the world’s busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process passengers at Hartsfield-Jackson Atlanta International Airport. Agents continue to do everything they can to assist as the airline works to return its operation to normal reliability.

The airline also activated its Atlanta Peach Corps, a team of Delta volunteers from the airline’s headquarters who regularly support the Airport Customer Service team during peak travel days and in response to bad weather events. They delivered more than 3,600 Krispy Kreme donuts to customers in the concourses and to employee breakrooms.

By Wednesday, more than 200 employees will have provided more than 600 volunteer hours at the airport, helping with everything from guiding customers through the check-in process to way-finding in the concourses.


“Delta employees have been doing a great job under the circumstances,” said one customer in a Facebook post, having just boarded a flight in Atlanta. “They’ve got employees all over giving out Krispy Kreme.”

The airline provided hotel vouchers to several thousand customers, including more than 2,000 Monday night in Atlanta. Still more customers remained inside airport terminals around the system, where Delta people assisted with snacks, beverages, and blankets. At New York’s LaGuardia Airport, food courts stayed open late to accommodate travelers.

“I am constantly in awe of and grateful for the hard work of all of our Delta people,” said Ginny Elliott, Managing Director-Airport Customer Service, at New York-LGA. “We had so many employees willing to come to work before the start of their shifts yesterday and help out during a difficult start-up, and then stay beyond their shifts to assist customers with delayed or cancelled flights. It seems that no matter the challenge, our team rises to any occasion to help our customers and each other.”


Source:- Delta

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