Fostering a culture of productivity and innovation with the Hotel Productivity Centre

Published on : Thursday, April 2, 2015

singapore tourism boardMarch 31st marked the official launch of the Hotel Productivity Centre (HPC) to help the hotel industry achieve productivity-driven growth.



Set up as a dedicated competency centre within the Singapore Productivity Centre (SPC), the HPC is designed as a one-stop resource to help hotels address challenges through productivity and innovation solutions. “The Hotel Productivity Centre draws synergies from SPC’s experience and expertise in carrying out productivity initiatives across the Retail and Food Services sectors,” said Dr Ahmad Magad, Chairman, SPC.



Burgeoning interest from industry players


To jumpstart the programmes to be implemented by the Hotel Productivity Centre, SPC will work in strategic partnership with Republic Polytechnic, supported by the Singapore Tourism Board (STB).  RP brings to the table strong expertise in capabilities and innovation.



Said Mr Yeo Li Pheow, Principal/CEO, Republic Polytechnic (RP): “We are pleased to partner the SPC for the STB-supported Hotel Productivity Centre. Over the years, RP’s School of Hospitality has cultivated vast capabilities in hotel management as well as in productivity improvements.



“Working with industry and agency partners, the HPC hopes to contribute meaningfully to find solutions to some of the industry’s most difficult challenges. Such applied research is very relevant to RP for training young professionals to join the hotel industry.”



The services of HPC will benefit hotel industry through applied research (prototyping and evaluating new technologies, services and solutions); consultancy (diagnosing and solving targeted challenges faced by hotels); benchmarking (comparing Singapore hotel industry against international standards); training; and sharing of best practices (educating industry on innovation and productivity best practices).



For its first project, HPC will be working with Studio M on a sustainable solution to the hotel’s front desk and housekeeping service challenges, and service innovations to enhance the overall guest experience.


A timely launch


The official launch of the HPC comes right after the third edition of STB’s Hotel Industry Expert Panel session. In the previous two sessions held in 2014, leading industry players had provided feedback that affirmed the need for the HPC.



“Singapore’s hotel industry is at a critical juncture currently. With rising competition, labour constraints and changing workforce aspirations, hoteliers are facing more pressure than ever to innovate. It is thus timely that an independent, dedicated resource is launched to formulate sustainable growth solutions,” said Mr Yap Chin Siang, Assistant Chief Executive, STB.



“The launch of the HPC is also a key milestone on the Hotel Productivity Roadmap as we strive to foster a culture of innovation, and transform the industry through systematic improvements in productivity. We hope that hotels will fully tap on this resource to prototype new technologies and solutions.”

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