Luton Airport London is worst airport according to passenger survey by Holiday Hassles

Published on : Friday, August 22, 2014

Luton-Airport-London-300x168Luton Airport London has been named worst airport for the second time in a row by an annual survey conducted by “holiday hassles”.

Two million passengers have visited the Bedfordshire hub with Easyjet, Monarch, and Ryanair bringing regular flights to the airport.

Passengers have reported of faulty security control, delay in baggage reclaim and exaggerated charges in pick up and drop off point where a maximum stay of ten minutes costing £2 on exit.

Luton has been positioned at the bottom securing only 37 per cent satisfaction from passengers.


There has been a 6 per cent drop from last year. Passengers have expressed grave dissatisfaction on the airport.

The airport has been granted £100m for development and increasing passenger capacity from 12 million to 18 million annually by 2031.


It is being hoped by passengers that the quality of service that the airport offers will be included in the development program.

The staff in Luton is uncooperative and makes unnecessary claims by harassing passengers. Speedy security checks are available for £3


. All large airports handling four million passengers a year have performed badly in the survey compared to the smaller airports like New Castle which has featured with highest rating. The airport only handles 66 percent of the 4 million passengers.

Heathrow’s terminal five which was in news recently for poor luggage handling has received 50 per cent satisfaction along with Gatwick where 49per cent passengers expressed their satisfaction with the airport.


These airports have recorded passenger flow of fewer than seven million and over four million. There is talk on providing Heathrow with a third runway.

Smaller airports like London Southend in Essex and Robin Hood Doncaster Sheffield, Blackpool airport and London City, Inverness and Southampton have received satisfaction votes between 78 to 85 per cent. Soutend has taken the number one spot for the second running year.

People opting for smaller airports could save on huge amounts a those willing to commute from Luton with Thomson to Portugal would get tickets at £584 cheaper from Gatwick which is a much larger airport where people have to do the basics from baggage reclaim to food outlets.

A Luton spokesperson expressed that the results of the survey were definitely disappointing and that the airport will do its best to improve on the inadequacies in its new developmental program.


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