Published on : Tuesday, July 8, 2014
The national carrier will introduce a mandatory self check-in requirement for all Economy class passengers flying out of KLIA starting 15 July 2014.
For up to 48-hours prior to a flight, customers can choose to either check in via MHweb check-in on www.malaysiaairlines.com, or MHmobile check in on flymas.mobi or use the Self Service Check-in Kiosks located at KLIA and Putrajaya ERL station.
There are currently 34 kiosks available throughout KLIA. Smart phone users may also download the free MHmobile app for easy check-in.
First Class and Business Class passengers who wish to do self check-in may also do so through any of the options available.
The conventional check-in counters for Economy class passengers at KLIA will now be replaced with Bag Drop counters.
Two special handling counters will be operated at E15 and E16 at KLIA. These counters will serve unaccompanied minors and disabled customers.
Malaysia Airlines is progressively introducing more technology-enabled options to passengers, such as self baggage tagging and the automated baggage drop to empower passenger to take control of their own pre-embarkation experience at KLIA.
According to Malaysia Airlines Director of Customer Services, Dato’ Salleh Ahmad Tabrani, “Self Check-in is a prelude to implementation of the Automated Baggage Drop and Self Tagging.
Once fully implemented, the Self Service Check-in kiosk will allow passengers to take control of their check-in experience and manage their time accordingly
. Using this technology and innovation to automate the check-in process will ease congestion at check-in counters.
Our guests will benefit as it will reduce their time spent waiting in queue. We urge all Malaysia Airlines’ guests to take note of this new development.”
Customers will only need their booking reference or the 13-digit E-Ticket number to perform the Self Check-in. Customers are advised to ensure all documents required for travel is up-to-date
. For international travel, passports and entry visas must be valid. For travel to Sabah and Sarawak, a valid MyKad or MyKid is essential.