MGTO unveils “Quality Tourism Services Accreditation Scheme” Award Winners

Published on : Sunday, December 7, 2014

mgto-logoMacau Government Tourist Office (MGTO) held the “Quality Tourism Services Accreditation Scheme” Awards Gala Dinner today (4 December).

 

Launching the Quality Tourism Services Accreditation Scheme (QTSAS) in April, the Office targets the catering industry this year. During the Awards Gala Dinner, 86 qualified merchants were presented the “Star Merchant Award”, with four of them also entitled to the “Service Star Award”.

 

The Gala Dinner was held at Grand Hyatt Macau. MGTO Director Maria Helena de Senna Fernandes; Deputy Directors Cecilia Tse and Cheng Wai Tong; President of the Institute for Tourism Studies, Fanny Vong; Head of Department of Cultural Activities and Recreation of Civic and Municipal Affairs Bureau, Choi Chi Hong; Head of Training and Quality Management Department of MGTO, Alice Coelho; Head of Consumer Arbitration Centre of Consumer Council, Ao Weng Tong; President of Macau Hotel Association, Samuel Yeung Chun Yip; President of the United Association of Food and Beverage Merchants of Macau, Chan Chak Mo; President of the Association of Macau Small and Medium Enterprises of Catering, Ieong Weng Seng and Chief Operating Officer of Hong Kong Quality Assurance Agency, P. C. Chan were present at the Gala Dinner.

 

Dedicated to “strengthen industry training and management; enhance tourism service quality” as one of its main goals this year, MGTO launched the QTSAS this April, aiming not only to establish service quality standards for the tourism industry but also to encourage and support industry partners to provide services of higher quality.

 

The scheme’s objective is also to acclaim tourism businesses for their excellent services provided to customers and their remarkable service management.

The scheme includes two accolades namely “Star Merchant Award” and “Service Star Award”.

 

Targeting the catering industry this year, the Office intends to extend the QTSAS to other tourism-related industries in Macau in the long run.

Based on the categorization of license, MGTO set up four categories including “Deluxe Restaurant”, “First Class Restaurant”, “Second Class Restaurant” and “Food and Beverage Establishments”.

 

A total of 99 merchants entered into the assessments. Starting in May, the participating businesses were given two types of assessments, “Service Management System Audit” and “Mystery Shopping Assessment” with regard to their management level and frontline service. 86 qualified merchants received the “Star Merchant Award” for their quality tourism services this year, with four of them entitled to the “Service Star Award” as well because of the highest score they received in their respective category.

During her speech, Director Senna Fernandes remarked, “Being an international tourist city, Macau has all the motives to keep improving and developing its tourism facilities and products.

 

More than that, we shall not cease upgrading our service quality, considering it as one of the key factors that determine visitors’ travel experience in Macau and their impression about the city.

 

” She hopes that local industry partners will continue to be a part of the scheme to improve their service quality, while together fostering the quality improvement of local tourism services along the path of building Macau into a World Centre of Tourism and Leisure.

 

She congratulated all the awarded merchants and exhorted the catering and tourism sector to keep providing quality services for locals and visitors.

Each awarded merchant in the QTSAS was presented an accreditation certificate of “Star Merchant Award”, an accolade which shows to customers their ability and commitment to provide quality tourism services.

Valid for a period of three years, the accreditation also helps the merchants to better promote their service.

 

The merchants who received the highest score in their respective category were also presented the “Service Star Award” trophy and a cash prize of MOP5,000.

MGTO held an array of activities to support the scheme including an explanation session about the QTSAS assessment criteria and a mid-term session for participating merchants to share their progress, as well as other training opportunities to optimize frontline staff service.

On the other hand, the Office has produced a special video to promote the scheme and showed it as a debut during the dinner. Besides that, MGTO will promote the scheme through bus advertisements and other different channels as well.

In the future, MGTO will carry on the scheme and organize more different training activities in partnership with local trade and training institutes based on the demands of the tourism and related sectors.

Details about the awarded merchants are listed in the “Star Merchant Award” – Restaurants and Eateries Guide, with printed copies given out at MGTO’s Tourist Information counters starting from around the end of this year.

24 deluxe restaurants, 22 first class restaurants, 13 second class restaurants and 27 food and beverage establishments are awarded the “Star Merchant Award”; one merchant out of each category is also presented the “Service Star Award”.

Source:- MGTO

Tags:

Comments are closed.

arrow2Follow Us
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 

SUBSCRIBE NEWSLETTER:

Email 
 

ADVERTISEMENT

    TRAVEL INDUSTRY EVENTS

    More Events...