Queensland Rail: ‘Track Chat’ to allow passengers voice their opinion

Published on : Friday, March 14, 2014

queensland-rail (1)Queensland Rail will be out along the Cleveland line as part of a new activity called ‘Track Chat’ giving customers a chance to have their say at their station this week (from Monday 17 March).
Senior Manager Customer Service Delivery Alison Crosby said Queensland Rail would be introducing ‘Track Chat’ as a more proactive way to engage and seek customer feedback.
“Starting this week we will have members from our Customer Engagement Team on hand to speak one on one with customers at Cleveland, Manly, Wynnum Central, Cannon Hill and Morningside stations,” Ms Crosby said.
“We invite all customers to come down to these stations and have a chat with our staff on the topic ‘Your Information’.”
Ms Crosby said the topic was chosen based on customer feedback received and because it aligned to one of five commitments to customers in the Queensland Rail Customer Charter.

“When we talk about ‘your information’ we’re really interested to hear customers tell us what works for them currently and what they would like us to improve.

“This is especially timely given our recent introduction of a new timetable on the Cleveland line.
“All the suggestions and feedback we receive will be used by our Customer Feedback Team for continuous improvement across all parts of our business.

“We understand customers are the eyes and ears on our services each day and want to have their thoughts heard, so we’re going to them to listen,” Ms Crosby said.
source: Queensland Rail

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