The South West Trains – Network Rail Alliance plans activities and competitions for National Customer Service Week

Published on : Wednesday, October 8, 2014

South-West-Trains1The South West Trains- Network Rail Alliance has unveiled plans for a wide range of fun and exciting customer focused activities across its network to celebrate National Customer Service Week.


Taking place between 6 and 12 October, National Customer Service Week provides an opportunity to raise awareness of customer service and the vital role it plays in the growth of the UK economy.

Arthur Pretorius, Customer Services Director for the South West Trains- Network Rail Alliance said, “This year we’re really going to town with a range of exciting activities and competitions for our customers.


Our passengers are important to us all year round but next week we’re planning to go one step further offering free upgrades and competition prizes.

“To coincide with the week-long celebration we are also asking customers to contact us and nominate a member of staff that has gone that one extra step to offer exceptional customer service.


We know we have stars working for us, but we’d like to hear direct from customers about who they are.”

All passengers who send nominations will be entered into a prize draw which the chance to win one of five pairs of First Class tickets. Voting is open until 11 October.

Planned activities include:
Customer service managers will be answering questions from passengers via Twitter. The ‘Tweet the Manager’ event will be held on Thursday 9 October using @SW_Trains and #NCSW14
Staff across the network will be offering first class upgrades at random to passengers travelling across the network.
Customers will be offered a ride in a driver’s cab via a twitter competition.


Entrants are asked to tweet @SW_Trains using the hashtags #NCSW14 and #SWTcabride
Six directors will be going ‘Back to the Floor’ to take part in customer service roles including gate line duties and announcement reading.
Guards will be travelling on the West of England line during the evening peak on Thursday 9 October handing out a service update letter and free pretzels.


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