From Students to retirees, Four Seasons Hotel Singapore employee engagement practices groom future hospitality professionals

Published on : Saturday, December 28, 2013

Four-Seasons-Hotels-and-Resorts-150x150As an employer of choice in the luxury hospitality industry, the reputation for service excellence at Four Seasons Hotel Singapore is legendary since its opening in 1994.

To continue creating a pipeline for the next generation of hospitality professionals as well as boost productivity and resources, the Human Resources team led by Senior Human Resources Director Celeste How developed a three-prong strategy: local school partnerships, and employee development and retiree programnes. With employee retention just as important as the hiring process, this approach has resulted in a turnover rate of about 18 percent, considered to be below the industry average.

Local School Partnerships
Since 2006, the Hotel has offered local internships with established hospitality schools to broaden their students’ horizons. One such collaboration is with Temasek Polytechnic, in which their students are given an opportunity to enrol in the Overseas Student Internship Programme (OSIP). From the financial hub of Shanghai to the otherworldly islands of the Maldives, students are offered a choice of destinations for them to complete their internships. Beginning with two properties in Asia, this number has grown to nine properties resulting in 50 students being placed within the company’s Asia Pacific region in 2013.

Employee profiles:
Amanda Chiam: A graduate from Temasek Polytechnic, Amanda completed her Overseas Student Internship Programme (OSIP) at Four Seasons Resort Mauritius at Anahita. She was awarded a Four Seasons-University of Nevada, Las Vegas scholarship for her degree and is currently a Manager-in-Training in the Rooms division.
Yogeswari D/O Mani completed her Overseas Student Internship Programme (OSIP) at Four Seasons Resort Seychelles and is a graduate from Temasek Polytechnic. She joined the Hotel as a Guest Relations Officer in the Private Branch Exchange (PBX) department and is currently the Guest Services Officer in the Club.
Krystal Pagel: A graduate from Temasek Polytechnic, Krystal completed her Student Internship Programme in the Private Branch Exchange (PBX) department. She is currently the Team Leader there.
Employee Development Programme
One of the core strengths of Four Seasons Hotel Singapore is its commitment to its employees’ personal and professional development. Many managers have been with the Hotel since its opening, some of whom have risen through the ranks from entry level to senior departmental managers and even the Planning Committee level. With a firm belief that employees are given priority in filling up key positions within the Hotel and the company, the following employees are examples of these success stories.

Source:-Four Seasons


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